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IMPORTANT CHANGES to ORDERING PRESCRIPTIONS

Starting 1st DECEMBER 2017

In order to make our prescription service safer, from 1st December 2017 the GP Partners at Alveley Medical Practice have agreed the receptionists will no longer take requests for prescriptions over the telephone. All future requests for prescriptions will need to be made:

Online – please ask the receptionist for information about registering to use this service or visit our website www.alveleymedicalpractice.co.uk

In Writing – Using your re-order slip or full written details (must have dose & quantity) you can bring this to the surgery, post it to us or fax it on 01746 780976.

Via Email – full written details (must have dose & quantity) and your name, DOB and Address emailed to Alveley.admin@nhs.net

 

The reasons for this change are as follows:

  • The first and most important reason is safety. We are getting increasing numbers of discrepancies between what the patient says they have ordered and what has been requested by the medical receptionist. Mistakes are likely due to confusion with drug name pronunciation. The practice is getting busier with more people on repeat medication for ever increasing complex conditions. The decision to stop telephone requests will help minimize the risk of potential error causing a significant event.
  • This system will reduce the number of phone calls to the surgery. It will be easier for patients phoning for appointments, advice or in urgent need of help to get through.
  • To improve confidentiality on the main reception desk, and allow the receptionist to be more available to patients in the surgery.
  • To bring us in line with national guidance regarding safer prescribing.

The receptionists at the surgery will not be able to take requests for repeat medication over the phone from the 1st December 2017, so please think ahead and order in plenty of time, leaving at least 3 full working days for the prescription to be processed and dispensed.

If you are housebound and are not able to use any other prescription request method shown above, please let the receptionist know. They will discuss your situation with your doctor, and find a suitable solution.

This decision has been taken by the GP Partners at the Surgery and we would welcome your co-operation with our reception team whilst these changes are put in place.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

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